Refund policy
In short
- You can ask for a refund within 14 days of any purchase — a top-up or a plan payment.
- We refund the unused part of what you paid for that purchase, back to the original payment method.
- Bonus balance that comes with a plan is spendable but never refundable. It is used up before your paid balance.
- A generation that fails is never billed — its cost returns to your balance automatically.
1. What can be refunded
ezflows is prepaid in US dollars. Every purchase — a one-time top-up or a monthly plan payment — adds balance to your account. Within 14 days of a purchase you may ask for a refund of the part of it you have not spent. We refund the amount you paid, never the balance shown in your account, because a plan adds more balance than its price.
For example:
- You top up $20 and spend $5 of it. Within 14 days you can get $15 back.
- You pay $9 for the Starter plan and receive $15 of balance ($9 paid + $6 bonus). The bonus is spent first, so after spending $4 you can still get the full $9 back; after spending $10 you can get $5 back.
2. What cannot be refunded
- Bonus or promotional balance — the extra balance a plan grants, and any balance we add as goodwill. It has no cash value.
- Balance you have already spent on generations that completed. Those generations were run and paid for with a model provider on your behalf.
- Purchases older than 14 days, except where we billed you in error or where the law where you live says otherwise.
3. Failed and cancelled generations
You do not need to ask for these. A generation that fails is not billed: the amount reserved for it returns to your balance in full. A generation you cancel before it starts is returned the same way. One that has already started at the model provider cannot be recalled, and is billed. Every movement is listed in the ledger in your dashboard.
4. Plans and cancelling
Plans renew monthly until you cancel. You can cancel at any time with Invoices & payment method on the billing page of your dashboard. Cancelling stops the next renewal; the current month is not charged again, and balance already in your account stays usable. Each monthly payment is its own purchase for this policy — you can ask for a refund of a renewal within 14 days of that renewal.
5. How to ask
Email developer@ezflows.io from the address you sign in with, and include the invoice number or the date and amount of the purchase. We reply within 5 business days.
Refunds are paid by our payment provider, which acts as the merchant of record, to the payment method you used. How long it takes to appear depends on your bank or card issuer — usually 5 to 10 business days. The refunded amount is removed from your balance when the refund is issued.
6. Billing errors and disputes
If you think you were charged incorrectly, tell us and we will fix it, whatever the date. Please contact us before opening a dispute with your bank — we can usually resolve it faster. If a dispute is decided in your favour, that payment is removed from your balance, as with a refund.
Nothing in this policy limits rights you have under the consumer law of the country you live in. See also our terms of service.